Ticketmaster was seemingly not ready for the influx of hopeful Taylor Swift fans logging onto the digital ticketing platform when sales for the Eras Tour launched Nov. 15, 2022. Within minutes of the first “verified fan” presales opening, the Ticketmaster site began crashing, and the situation worsened throughout the day. A corporate crisis was unfolding—but communication from the company was minimal and defensive. Even Taylor Swift herself was moved to apologize to fans and demand accountability.
Ticketmaster’s Eras Tour chaos made worse by crisis communication failures
The Owl Picks
-
Florida sits uncomfortably close to the top of every list nobody wants to lead: states where homes are most likely to harbor or develop mold. Recent analysis from Anderson Air, cross-referencing climate records, housing ages, [...]
-
The Dominican Republic is not just about stunning beaches; it’s full of unique places that reveal the country from a completely different perspective. If you’re staying in Punta Cana, you can easily turn your vacation [...]
-
Active Kinetic 1 technology is revolutionizing technology by providing a sustainable and efficient way to power various devices. This innovative tech harnesses natural sources of movement and transforms it into usable free electricity. How Does Active [...]
-
Back pain can be debilitating, affecting your ability to enjoy everyday activities. The good news is, you don’t have to rely solely on medications to find relief. At livingnwell.com, we believe in the power of [...]
-
One highlight of my Grade 3 life was dying from dysentery at the hands of a video game. I was ahead on schoolwork, and allowed to use the classroom computer to pioneer a family across [...]
