For millions of gig workers driving for companies such as Uber Eats, DoorDash and Deliveroo, there is no human manager to call, no supervisor to appeal to and no office to walk into. Decisions about pay, performance, penalties and access to work are made by algorithms. Increasingly, those algorithms are trying to explain themselves. This push towards “explainable AI” is often promoted as a way to improve fairness and trust. But new Macquarie University research suggests explaining too much can backfire.
AI bosses are creating a new problem for gig workers
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